Shipping & Returns

General shipping information

We ship worldwide from our Stockholm atelier. You can see below our different shipping options and the usual time frames for delivery. Please take into account that the time frames are estimations and cannot be taken as a guarantee of delivery. They can vary during holidays or due to other external causes that impact the postal sevices.

Shipping times & prices

Free standard shipping on orders over 300€ for Europe and USA.

SWEDEN

  • Standard (1-2 business days): 6.5€

EUROPEAN UNION

  • Standard (5-10 business days): 16€
  • Express (3 business days): 25€

OUTSIDE THE EUROPEAN UNION

  • Standard (10-15 business days): 16€
  • Express (3-4 business days): 30€
  • Express shipping for Australia (3-4 business days): 50€

Note: We are not responsible for shipping delays due to customs holds. Customs authorities require us to list the actual value of all items shipped overseas and no items will be marked as a gift. Items shipped outside of the EU may be subject to taxes, customs duties, and fees levied by the destination country. Customers are the importers of record and are responsible for paying any import fees.

Lost or missing parcels

It is extremely rare that a parcel gets lost or missing. Usually all parcels turn up in the correct destination sooner or later, and we cannot offer refunds for lost parcels that haven’t been insured. If you would like to add insurance to your parcel, please contact us and we will create a custom shipping option for you.

If you have problems with your parcel delivery please contact the delivery agency first, as we do not have any control over what happens once the parcel leaves our atelier.

Unclaimed packages

If you do not pick up or accept your delivery and it is returned to us, you will be responsible for paying any return shipping costs and fees. If you’d like the package to be re-shipped to you, you will have to pay the corresponding shipping cost a second time.

If you do not wish to have the package re-delivered and ask for a refund, all shipping costs and fees will be deducted from your refund, plus a 20% restocking fee.

Shipping during Covid-19

We continue working as usual, but the pandemic has affected all countries in many ways, and it has had a severe impact on postal services. 

Delays are to be expected, and for that reason we cannot guarantee the delivery within the normal time frame.

Please, be patient and stay safe!

Returnable and non-returnable items

All bras and garter belts from the current collections are returnable in exchange for store credit, a different size or a refund. Returns can only be accepted on garments that are in new and unworn condition. We cannot accept returns requested after 14 days of delivery.

The following items cannot be returned:

  • Panties and bodies, for hygienic reasons.
  • Worn, washed, altered or damaged items.
  • Items that have been custom made, unless there is a defect or fault in the piece.
How to return or exchange an item

We do our best to make sure that you love your new lingerie, but if you need to return or exchange an item just email us at info@sofia-luzon.com and we’ll be happy to help. We cannot accept any returns that arrive to us without written consent.

We do not cover the return shipping costs, so please be sure that all returns are shipped by a reliable company, as we cannot accept the responsibility for any goods lost in transit.

Special note for returns from non-EU countries:

Please ensure that the customs documentation is perfectly filled indicating that it is a return without commercial value. If the items have custom charges upon arrival to Sweden, we cannot accept them and therefore they will be returned to you.

Unclaimed or refused deliveries

If you do not pick up or accept your delivery and it is returned to us, you will be responsible for paying any return shipping costs and fees. They will all be deducted from your refund, plus a 20% restocking fee.

 
Taxes

All our prices on the site are listed without VAT. For orders within the European Union, the appropriate Swedish VAT at the current rate of 25% will be added at checkout.

International orders (outside EU) may be subject to additional taxes and import duties.

Customs duties

International orders (outside the EU) may be subject to additional taxes and import duties. Those are determined by the destination and value of the products and are the responsibility of the customer. 

Customs authorities require us to list the actual value of all items shipped overseas and no items will be marked as a gift.