Shipping & Returns

SHIPPING TIME AND COST

SPAIN

  • Regular: 5€
  • Express (24-48h): 8€

EUROPE, USA, CANADA & AUSTRALIA

  • Regular for EU (7-10 days): 10€
  • Regular for USA & Canada  (2-3 weeks): 14€
  • Regular for Australia (3-4 weeks): 14€
  • Express EU and USA (48-96 h.): 35€
  • Express Australia and Canada (72-96 h.): 80€

EVERYWHERE ELSE

  • Express (72-96 h.): 80€

Note: We are not responsible for shipping delays due to customs holds. Customs authorities require us to list the actual value of all items shipped overseas and no items will be marked as a gift. Items shipped outside of the EU may be subject to taxes, customs duties, and fees levied by the destination country. Customers are the importers of record and are responsible for paying any import fees.

ORDER PROCESSING

For collection items it takes from 2 to 5 business days to create the garments. You will receive news about the your order status up to date.

For custom modifications we reserve 7 business days to create the perfect garment based on your requests. After that the order is shipped.

For bespoke items we take from 3 to 6 weeks to create the garment. During that interval we will meet several times and we will keep you informed about the process.

RETURNS

COLLECTIONS

To return an item you must contact our sales staff at sales@sofia-luzon.com before sipping it back to us. All requests for return/exchange must be made within 14 days of delivery. We will answer your request within 24 hours.

Returnable items:

All bras and garter belts are returnable in exchange for store credit or refund. Returns can only be accepted on garments that are in new and unworn condition. We cannot accept returns requested after 14 days of delivery.

Non-returnable items:

  • Panties and bodies are not returnable for hygienic reasons.
  • Worn, washed, altered or damaged items are not returnable.

CUSTOM MODIFICATION ITEMS

We offer a service of customization for collection items. It means that the garment is unique with your personal touch. For that reason we do not accept returns of that kind of items unless there is a damage in the piece.

BESPOKE ITEMS

Bespoke items are the most private and custom items we create. They are 100% adjusted to you, so we do not accept any return. Damage control is done when delivery, so please check it in-depth. However, since it is the most personal service we offer, we offer you all the time you need in the delivery for you inspect the garment.

ADDITIONAL INFORMATION

TAXES

International orders may be subject to import duties. The duties are determined by destination and value of the products. Sofía Luzón is not responsible for any taxes or duties incurred.

LOST OR MISSING PARCELS

Sofía Luzón does not offer refunds for lost parcels. If you would like insurance on your parcel, you must check the option in the checkout process.