FAQ

Frequently Asked Questions

General Questions

All of our garments are designed and handmade in Sweden. Our small atelier is in Stockholm and everything is made in-house. From selecting the fabrics to the final creation by passing through the pattern-making and the sewing.

The best way to determine your size is to grab a tape measure and find your ideal size using our Size Guide. If you have questions or aren’t sure what size is best for you, you can always get in touch and I’ll be glad to help you!

If you don’t find your size in our size chart, you can also contact me so I can make a custom piece for you.

Of course! As all Sofía Luzón lingerie is made to order, I can accommodate custom sizes and other small design changes for a small fee (maybe you want your robe a couple inches longer or your bra straps to be thicker!). Just contact me so we can discuss some options and create something unique for you! You can read more about how to order custom lingerie here.

All our pieces are made to order, so the processing times can vary. Usually, it takes 5 – 10 business days, but this time can be a bit longer before Christmas, Valentine’s Day or other holidays.

Delivery within Europe will take around 5 days, while international shipping times can take between 2-3 weeks, sometimes more depending on customs.

You can read more about delivery times and prices, returns and exchanges in the Shipping & Returns section of our website.

I can offer you the option of splitting the payment for your order in several installments at no extra cost, over a maximum time of 3 months. This option isn’t available directly on the website at the moment, but if you’re interested, just get in touch before you place your order. Once the order is paid in full, I’ll start working on it. It will take the same time to complete as any regular order (around 5-10 business days). If you have any questions, don’t hesitate to contact me!

Every piece of lingerie has a small card with the basic care instructions. For small garments such as bras or panties, the best option is to hand wash them in cold water using a specially-formulated silk wash or a mild soap (do not use any harsh detergents or bleach).

For larger garments such as robes, we recommend dry-cleaning as the best option to preserve the original texture and sheen of the garment. These items can also be hand washed in cold water using a silk wash, but bear in mind that this could slightly lessen the shine of the fabric.

When you hand-wash your lingerie items, do not let them soak for a long time, just move the fabric gently from side to side in the soapy water, for no more than 3-4 minutes. Keep in mind that if the silk is darkly coloured, the dye could bleed in the first wash.

Rinse the garments gently with fresh water to get rid of the soap. Then wrap them in a dry towel to remove the excess of water. Do not tumble dry and lay flat to dry.

Silk can be ironed in a low heat setting or gently steamed to remove any creases that may appear. However make sure that other parts of the garment such as the straps or the tulle are kept away from the iron, as they could be damaged by the heat.

You can find more details about how to hand wash your lingerie in this blog post.

When you want something unique that suits you perfectly, you definitely are looking for a bespoke garment. The bespoke process takes three different steps:

The first one starts with a conversation about the style and design of the garments you want. After that, together we will choose the fabrics, accessories and colors. After that we will take your measures and we will create your personal pattern.

The second step is the first fitting with a prototype made with fabrics that have similar characteristics to the final ones, in order to help us adjusting the piece to your body. After that we will make all the needed modifications.

The third step is the second fitting with the final materials where we will make the last adjustments.

After the last modifications, you will receive your unique piece in a beautiful package.

Each bespoke piece is unique. The time it takes to create it depends on the piece you want and the complexity it takes. Since it is not the same to create a bralette than a body or a foam bra, I can’t provide a standard time-frame. For an average estimation you can count between 4 and 9 weeks.

A more accurate estimation will be given to you during our first meeting.